Thank you for shopping with THALVIORIS. We appreciate your business and strive to provide the best products and services possible. However, if you are not entirely satisfied with your purchase, our refund policy outlines your rights to obtain a refund.
To be eligible for a refund, the following conditions must be met:
Certain items are non-refundable, including:
To initiate a refund, please contact our customer service team at [email protected]. Include your order number and reason for the return in your message.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] for further instructions.
To return your product, you should mail your product to:
THALVIORIS Returns Department
123 Commerce Lane
Springfield, IL 62701
USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. Please review our policy frequently.